The best way for veterans to get the most up to date information on their education claim is to call the VA Education Division in Buffalo, NY at 1-888-442-4551.
You can also use the "ask a question site" by going to https://gibill.custhelp.com/app/utils/login_form/redirect/ask . This site will allow you to send a secure email that will usually be answered within 48 hours or less. You can also search for answers to "frequently asked questions" and register to be notified of any updates to the information. This contact method is available 24 hours a day, 7 days a week.