The Jefferson County Child Support Enforcement program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity and child support and enforces court orders of child support.
***Contact the Customer Service Helpline @1-888-208-4485 (TTY 866-875-9975) for assistance with questions regarding your child support account***
If the custodial parent does not know where the noncustodial parent or putative (alleged) father lives, child support will attempt to locate the parent by checking the last known address and place of employment and through other local efforts.
For a child born to unmarried parents, there is no legal relationship between the father and the child. This legal relationship can be established either by completing a voluntary Acknowledgment of Paternity form or by filing a paternity petition in court. Child support staff can assist unmarried parents to complete and file a voluntary Acknowledge of Paternity form. If paternity is not already legally established and there is a question about the identity, child support staff can assist either parent to file a paternity petition for the court to determine the identity of the father. This determination will be made using genetic marker or DNA tests.
To determine a noncustodial parent's ability to pay child support, child support staff will investigate the noncustodial parent's income and assets. This investigation is completed through inquiries to employers and banks.
Local child support staff will assist custodial parents to file a petition in Family Court to obtain a child support order. Information about the noncustodial parent's ability to pay is presented to the court to use to calculate the child support obligation.
The child support order will require the noncustodial parent to send all child support payments to the NYS Child Support Processing Center. The local Support Collection Unit will keep track of how much child support is due and how often it is due.