Welcome to the official website of Jefferson County New York

Social Services


  • The Department of Social Services has limited seating and waiting capacity in our lobby.  People are asked to call the Agency PRIOR to visiting.
  • New Applicants may call (315) 785-3229 for more information.
  • Current Recipients may call (315) 779-5923 for questions related to an active case.
  • The main entrance and parking for the Department of Social Services is located at the rear of the building on Massey Street. Visitors must use the main entrance.  All other entrances/exits are locked to the public.

To apply for Temporary Assistance, SNAP or HEAP you may do so online at https://www.mybenefits.ny.gov or visit https://otda.ny.gov/programs/applications to print an application. 

Applications and supporting documentation may be submitted by:

  • Fax:  at (315) 785-3346
  • Mail: Jefferson County Department of Social Services, 250 Arsenal St., Watertown, NY 13601
  • Drop box:  located in the parking lot (include your name and your worker’s name)

Supporting documentation (NO Applications) may be submitted by:

Paperwork (NO Applications) may be submitted by email to:


Low Income Household Water Assistance Program

For information click here.


  • Regular HEAP for 2022-2023 opens November 1st, 2022 and is scheduled to close March 15th, 2023
  • Emergency HEAP for 2023 opens January 3rd, 2023 and is scheduled to close March 15th, 2023

(Please visit our Home Energy Assistance Program page listed under the
Assistance Programs tab for more information. For a HEAP application click here.)



Jefferson County Department of Social Services (DSS) is pleased to inform county residents that a free mobile device application called NYDocSubmit is available for individuals to use to submit necessary documents at any time.  This mobile application provides individuals who have applied for or are receiving DSS benefits to submit documentation to the DSS in a simple and fast way.  The mobile application is available for download on Google Play or the Apple App Store and can be used to take photos of documents and upload them to Jefferson County DSS.  During this time of restrictions, having the ability to submit necessary documentation from the comfort of home is essential to continue supporting families in Jefferson County. 


Many individuals have had their employment and income impacted by COVID-19. Anyone in receipt of SNAP whose employment has been affected, either they are currently unemployed or are experiencing a decrease in hours worked, should report these to changes to Jefferson County Department of Social Services as soon as possible as it may affect their SNAP benefit amount. A convenient way to report this is to complete and submit an online SNAP change report form found at https://www.mybenefits.ny.gov. If you are now in receipt of unemployment, you can submit proof of this and other documentation using the free mobile application NYDocSubmit.

Teresa Gaffney
Contact Us:
Phone: (315) 785-3000
Mailing address:  
Jefferson County DSS
250 Arsenal St.
Watertown, NY 13601
Office Hours:
September – June
8:30 a.m. - 5:00 p.m.
Monday – Friday
July and August
8:30 a.m. – 4:00 p.m.
Monday - Friday